39 – RACI Matrix

The RACI matrix is a tool that can be used to identify and visualize the roles and responsibilities of every member of a project or process. In addition, a RACI matrix allows you to map the activities, to visually determine “who does what”, and to define the size of the project as well as its scope.

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Definition

According to BABOK, RACI Matrix is a tool used to identify the responsibilities of roles or team members and the activities or deliverables in which they will participate.
When completing a RACI matrix, it is important to ensure that all stakeholders or stakeholder groups have been identified.

People are usually clear about the meaning of Consulted and Informed. However, there’s often confusion about the difference between Responsible and Accountable. Even seasoned program managers sometimes confuse the two. Here’s the difference: the responsible person completes the task (does the work) while the accountable person manages it. Example: A developer is responsible for delivery of the system code. The developer’s manager (or team leader) is accountable for delivery of the system code.

RACI is an acronym for the following words:

  • R: Responsible: The person who will be performing the work on the task. He/she is responsible for getting the work done or making decisions. Who is responsible for the work? 

  • A: Accountable: The person who is ultimately held accountable for the successful completion of the task. It is also the decision maker. Only one stakeholder receives this role. Who is accountable for the outcome and the process?

  • C: Consulted: the person in charge of contributing to the activity or to provide advice for it. Who is the expert in this field? Who will be of good advice in order to bring the task forward?

  • I: Informed: the person who must be informed about the progress of the activity aand notified of its’ outcome. Who is impacted? Who must be aware of the progress?

There are some slight variations between the English and the French usage of the matrix

RASCI

The acronym RASCI is sometimes used as an alternative where S stands for Support; the person who can contribute its expertise upon completing.

Why use a RACI matrix?

This matrix is also particularly helpful for complex initiatives that require knowing who must be able to decide what to do during each step.

Initiatives run smoothly

  • Roles and responsibilities are clearly defined.
  • Avoids some people not being responsible for anything.
  • Prevents several people from doing the same task.

Grants an overview of the initiatives.

  • Presents every participant and their tasks.

  • Shows activities lacking people and ensure everyone has someone in charge.

  • No task is neglected.

  • Allows to monitor deliverables and implement reminder systems.

Enhances team cohesion

  • Confusion about ownership and processes is avoided.
  • Training new hires becomes easier. They get up to speed more quickly since their roles and responsibilities are clearly laid out.
  • Frictions between employees and management are reduced thanks to everyone knowing the scope of assigned tasks -and whom to ask questions.
  • Meetings and agendas are efficient and avoid being redundant. It is also a good way of giving stakeholders feedbacks.

How to use the RACI matrix?

How to carry out what you learned with the RACI matrix?

Use Case

Read more by subscribing to the BA Toolkit 

On top of the brief description of the method, access to:

  • an explanation of when and how to use it,
  • a practical example,
  • tips and recommendations for use,
  • downloadable checklists and templates,
  • references for further reading,

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