Category: A.5 – Identify improvements

A.1 - Plan Business Analysis Approach

45 – Survey or Questionnaire

A survey or questionnaire is a research method used to gather information from a group of people. Surveys are a common technique used in business analysis to collect data and insights about a business, its processes, and its stakeholders.

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A.5 - Identify improvements

40.2 – Fishbone Diagram

The fishbone technique, also known as the cause and effect diagram or Ishikawa diagram, is a visual tool used to identify the root causes of a problem. It is a common technique used in business analysis to understand and solve problems, and to identify opportunities for improvement.

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A.5 - Identify improvements

40.1 – The 5 why

The 5 why technique is a problem-solving tool used to identify the root cause of a problem. It involves asking “why” a problem is occurring, and repeating this question until the root cause of the problem is identified.

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A.1 - Plan Business Analysis Approach

38 – Risk Analysis Management

Risk analysis and management is the process of identifying, evaluating, and mitigating risks that could potentially impact the success of a business or project. It is a key part of business analysis, as it helps organizations to understand and manage the potential risks and uncertainties that they face.

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A.5 - Identify improvements

28 – Metrics and Key Performance Indicators (KPIs)

Metrics and key performance indicators (KPIs) are measures used to track and evaluate the performance of a business, process, or system. They are commonly used in business analysis to assess the effectiveness and efficiency of a business and to identify areas for improvement.

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A.1 - Plan Business Analysis Approach

27 – Lessons Learned

Lessons learned is a process of reviewing and documenting the experiences and outcomes of a project or activity, with the goal of identifying what worked well and what could be improved upon in the future.

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A.1 - Plan Business Analysis Approach

26 – Item Tracking

Item tracking is a technique used to monitor and track the progress of items or tasks within a business or organization. In business analysis, item tracking can be used to monitor the status of items or tasks, identify any issues or delays, and ensure that they are completed in a timely and efficient manner.

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A.1 - Plan Business Analysis Approach

25 – Interviews

An interview is a method of gathering information from someone through verbal communication. In business analysis, interviews are a common technique used to collect data and insights about a business, its processes, and its stakeholders.

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A.1 - Plan Business Analysis Approach

05 – Brainstorming

The brainstorming process is devised in 1940 by advertising executive Alex Osborn who believed that there were two main factors contributing to the creation of ideas: deferral of judgment and reaching out for quantity (and not quality).

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