A metric is a quantifiable level of an indicator. It is represented by a specific numerical measurement that reflects the degree of progress toward some type of achievement.

Metrics takes the form of a specific point, a threshold, or a range of values based on what is being measured. They allow the business analysis team or the project manager to track, assess, and report on the quality of business analysis work.

Three quality key factors for indicators and their metrics:

  • Reliability: Extent to which the data collection is stable and consistent.
  • Validity: Extent to which data clearly and directly measures the performance to be measured.
  • Timeliness: Fit of data’s frequency and latency to the management’s need.
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