It includes metrics on customerA stakeholder who uses or may use products or services produced by the enterprise and may have contractual or moral rights that the enterprise is obliged to meet. focus, satisfaction, and delivery of value. These metrics capture how well customerA stakeholder who uses or may use products or services produced by the enterprise and may have contractual or moral rights that the enterprise is obliged to meet. needs are met, how satisfied they are with products and services, whether the delivery of those products and services meet their qualityThe degree to which a set of inherent characteristics fulfills needs. expectations, and their overall experience with the enterpriseA system of one or more organizations and the solutions they use to pursue a shared set of common goals..