Indicators identify specific numeric measurements of progress toward achieving something, such as an activity or deliverable.

To measure a particular aspect of a project or solution, you must have at least one indicator.

The business analyst needs to know the source of each defined indicator, how to collect the measurement, the person or system doing the collecting, and how often it will be done.

Good indicators meet five quality characteristics:

  • Clear
  • Relevant
  • Cost-effective
  • Adequate
  • Quantifiable