Définition
Les Mesures et Indicateurs clés de performance (ICP) constituent la base de la surveillance continue, d’évaluation et de rapport permanent qui concerne le travail d’analyse d’affaires, le projet global ainsi que la solution résultante.
Des surveillances, évaluations et rapports efficaces doivent prendre en compte différents éléments: les indicateurs, les mesures, la structure et les rapports.
Indicators identify specific numeric measurements of progress toward achieving something, such as an activity or deliverable.
To measure a particular aspect of a project or solution, you must have at least one indicator.
The business analyst needs to know the source of each defined indicator, how to collect the measurement, the person or system doing the collecting, and how often it will be done.
Good indicators meet five quality characteristics:
- Clear
- Relevant
- Cost-effective
- Adequate
- Quantifiable
A metric is a quantifiable level of an indicator. It is represented by a specific numerical measurement that reflects the degree of progress toward some type of achievement.
Metrics takes the form of a specific point, a threshold, or a range of values based on what is being measured. They allow the business analysis team or the project manager to track, assess, and report on the quality of business analysis work.
Three quality key factors for indicators and their metrics:
- Reliability: Extent to which the data collection is stable and consistent.
- Validity: Extent to which data clearly and directly measures the performance to be measured.
- Timeliness: Fit of data’s frequency and latency to the management’s need.
KPIs are indicators that measure performance or progress of solutions. They also measure solution components toward strategic goals or objectives.
KPIs are used by individuals and organizations to evaluate their success at reaching critical targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes within departments.
Pourquoi utiliser des ICP?
La collecte excessive et les rapports sont coûteuses et nuisent à la réalisation d’autres travaux productifs.
Lorsque des mesures sont utilisées pour évaluer les performance, elles encouragent certains comportements tout en en dissuadant d’autres. Les individus mesurés tendent à agir de manière à augmenter leurs performances par rapport aux mesures en question; cela porte préjudice à l’entreprise dans son ensemble.
Caractéristiques principales
A good KPI tracks the performance of a particular business goal and makes it the priority of decision making. This helps the company attain larger objectives. Being closely aligned with key measurements allows you to concentrate on influencing elements to reach your goals.
Activities, processes, and tools used in a specific project are chosen appropriately. They work effectively to help you meet your goals and help you acknowledge which tool suits the process you are in. Proper KPIs prevents demotivation and frustration.
KPIs help you gauge the progress of your project, therefore allowing you to acknowledge and pinpoint pain points. They indicate areas where improvement is required. Thus, KPIs let you know when pain points are successfully managed.
KPIs allow individuals to not only analyze what they are doing, but what their colleagues are doing as well. This makes sure that each employee is working in the same way, which clarifies lines of communication. The way they are performing is packed into an explicit number instead of being hidden under spreadsheets or services.
KPIs help teams to gauge how they are exactly performing. They don’t need to wait until the project ends to arrange the outcomes. Constantly tracking KPIs enables you to answer how, what, when, and why. This allows to constantly gain knowledge from every success and failure.
Pour en savoir plus, abonne-toi au BA Toolkit.
En plus de la brève description de la méthode, tu auras accès à :
- une explication de quand et comment l’utiliser,
- un exemple pratique,
- des conseils et recommandations d’utilisation,
- des listes de contrôle et des modèles téléchargeables,
- des références pour une lecture plus approfondie,
- …
