Metrics and key performance indicators (KPIs) are the basis for the ongoing monitoring, evaluation, and reporting system that addresses business analysis work, the overall project, and the resulting solution.
Effective monitoring, evaluation, and reporting must address several elements: indicators, metrics, structure, and reporting.
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On top of the brief description of the method, access to:
- an explanation of when and how to use it,
- a practical example,
- tips and recommendations for use,
- downloadable checklists and templates,
- references for further reading,